Privacy Policy

Effective Date: 10/27/2025

‍Last Updated: 10/27/2025

Introduction

BakerHouse Service ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.bakerhouse.com/ or use our HVAC/R services in Albuquerque, Rio Rancho, Santa Fe, and surrounding areas in New Mexico.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the website or use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Request a service estimate or consultation
• Schedule an HVAC/R service appointment
• Contact us via phone (505-546-4420), email, or contact forms
• Apply for financing through our partner Wisetack
• Sign up for our newsletters or promotional communications
• Participate in surveys or provide feedback

This information may include:

• Name
• Email address
• Phone number
• Mailing address and service location address
• Property information (residential or commercial)
• HVAC system details and service history
• Payment information
• Communication preferences

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referral source
• Pages viewed and time spent on pages
• Date and time of visit
• Device identifiers
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from third parties, including:

• Our financing partner Wisetack (for credit applications and approvals)
• HVAC equipment manufacturers for warranty registration
• Marketing and analytics service providers
• Public databases

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our HVAC/R services
• Schedule service appointments and dispatch technicians
• Communicate with you about your service requests
• Process payments and maintain financial records
• Send service reminders, maintenance notifications, and follow-ups
• Respond to your inquiries and customer service requests
• Process financing applications through Wisetack
• Send marketing communications and promotional offers (with your consent)
• Analyze website usage and improve user experience
• Comply with legal obligations and resolve disputes
• Prevent fraud and enhance security
• Maintain records for warranty and service history purposes

How We Share Your Information

We may share your information with:

Service Providers and Business Partners

• Wisetack for financing applications and payment processing
• Payment processors for transaction handling
• Scheduling and dispatch software providers
• Email and communication service providers
• Website hosting and analytics providers
• HVAC equipment manufacturers for warranty purposes

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal processes
• Requests from law enforcement or government agencies
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

Business Transfers

If BakerHouse Service is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information for any other purpose with your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Analyze website traffic and performance
• Deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites, including our financing partner Wisetack and HVAC manufacturer sites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records and warranty information may be retained for extended periods to maintain historical records and comply with legal obligations.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to certain exceptions)
• Opt-Out: Unsubscribe from marketing communications at any time
• Restriction: Request that we limit how we use your information
• Portability: Request transfer of your information to another service provider

To exercise these rights, please contact us using the information provided below.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share, and the right to request deletion of your personal information.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

BakerHouse Service‍

Phone: 505-810-0420

Website: https://www.bakerhouse.com/