Terms and Conditions

Effective Date: 10/27/2025‍

Last Updated: 10/27/2025

Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and BakerHouse Service ("Company," "we," "our," or "us") regarding your use of our website https://www.bakerhouse.com/ and our HVAC/R services in Albuquerque, Rio Rancho, Santa Fe, and surrounding areas in New Mexico.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

Services Offered

BakerHouse Service provides heating, ventilation, air conditioning, and refrigeration (HVAC/R) services, including but not limited to:

• HVAC system installation, repair, and maintenance
• Residential and commercial heating and cooling services
• Refrigeration services including walk-in freezer repair
• Water heater installation and repair
• Emergency HVAC services
• System inspections and tune-ups
• Equipment upgrades and replacements

We service all major HVAC brands including York, Carrier, Lennox, Fujitsu, Goodman, Daikin, Hile, Panasonic, Generac, Bard, and others.

Service Area

Our services are available in Albuquerque, Rio Rancho, Santa Fe, and surrounding areas in New Mexico. Service availability in other locations may be determined on a case-by-case basis. Additional fees may apply for locations outside our primary service area.

Scheduling and Appointments

Service Requests

• Service appointments can be scheduled by calling 505-546-4420 or through our website contact forms
• Appointment times are estimates and may be subject to change due to emergency calls or unforeseen circumstances
• We will make reasonable efforts to notify you of any schedule changes

Cancellations and Rescheduling

• If you need to cancel or reschedule an appointment, please provide at least 24 hours notice
• Late cancellations (less than 24 hours notice) or no-shows may be subject to a cancellation fee
• We reserve the right to reschedule appointments due to weather, emergencies, or other circumstances beyond our control

Access to Property

• You must provide safe and unobstructed access to the service location
• If our technicians cannot access the work area or equipment, the service call fee may still apply
• You are responsible for securing pets and notifying us of any safety hazards

Pricing and Payment

Service Fees

• Pricing for services will be provided in the form of estimates or quotes
• Estimates are approximate and final costs may vary based on actual conditions discovered during service
• We will notify you of any significant price changes before proceeding with work

Payment Terms

• Payment is due upon completion of service unless otherwise agreed in writing
• We accept cash, checks, credit cards, and financing through our partner Wisetack
• A service call fee or diagnostic fee may apply and will be disclosed prior to scheduling

Financing

• Financing is available through our partner Wisetack, subject to credit approval
• Financing terms and conditions are governed by Wisetack's agreement
• We are not responsible for financing decisions or terms

Late Payments

• Past due accounts may be subject to interest charges and collection fees
• We reserve the right to suspend services for accounts with outstanding balances
• Legal action may be taken to collect unpaid balances

Warranties and Guarantees

Workmanship Warranty

• We stand behind our work and offer a [specify period, e.g., 90-day, 1-year] warranty on labor
• Warranty coverage applies only to the specific work performed and does not cover pre-existing conditions or subsequent damage

Equipment Warranties

• New equipment installations are covered by manufacturer warranties
• Manufacturer warranty terms and conditions apply
• We will assist with warranty claims but are not responsible for manufacturer warranty decisions

Warranty Limitations

Warranties do not cover:

• Damage caused by improper use, neglect, or accidents
• Normal wear and tear
• Acts of God, natural disasters, or extreme weather
• Modifications or repairs made by unauthorized parties
• Failure to perform recommended maintenance

Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not responsible for damage to property caused by pre-existing conditions, concealed defects, or conditions beyond our control
• Emergency services are provided on a best-effort basis and we are not liable for delays or inability to respond

Equipment and Materials

Equipment Selection

• We will recommend appropriate equipment based on your needs and budget
• Final equipment selection is subject to availability
• We reserve the right to substitute comparable equipment if specified models are unavailable

Customer-Supplied Equipment

• If you provide your own equipment, we are not responsible for equipment defects or compatibility issues
• Installation of customer-supplied equipment may affect warranty coverage
• We reserve the right to refuse installation of equipment we deem inappropriate or unsafe

Parts and Materials

• We use quality parts and materials appropriate for each job
• Original manufacturer parts are used when possible; compatible aftermarket parts may be substituted
• All replaced parts and equipment become our property unless otherwise agreed

Safety and Compliance

Building Codes and Permits

• All work will be performed in accordance with applicable building codes and regulations
• Permits will be obtained when required by law
• You are responsible for any violations of building codes or regulations that existed prior to our service

Safety Standards

• We follow industry safety standards and best practices
• Our technicians are trained and experienced professionals
• We reserve the right to refuse work that we deem unsafe or in violation of codes

Intellectual Property

Website Content

All content on our website, including text, graphics, logos, images, and software, is the property of BakerHouse Service or its licensors and is protected by copyright and trademark laws.

Restrictions

You may not:

• Reproduce, distribute, or modify website content without written permission
• Use our trademarks, logos, or brand names without authorization
• Scrape, copy, or extract data from our website using automated means
• Use our website for any unlawful purpose

User Submissions

Communications

By submitting inquiries, reviews, or other communications to us, you grant us a non-exclusive, royalty-free right to use, reproduce, and publish such content for business purposes.

Accuracy of Information

You agree to provide accurate and complete information when requesting services or communicating with us. False or misleading information may result in service refusal or cancellation.

Third-Party Services and Links

Our website may contain links to third-party websites, including Wisetack (financing) and HVAC manufacturer sites. We are not responsible for:

• The content or practices of third-party websites
• Products or services offered by third parties
• Any disputes between you and third parties

Your use of third-party services is subject to their respective terms and conditions.

Indemnification

You agree to indemnify and hold harmless BakerHouse Service, its owners, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from:

• Your breach of these Terms
• Your use of our services
• Your violation of any laws or regulations
• Any misrepresentation made by you

Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of New Mexico, without regard to conflict of law principles.

Venue

Any legal action arising from these Terms or our services shall be brought exclusively in the courts of Bernalillo County, New Mexico.

Mediation and Arbitration

Before pursuing legal action, parties agree to attempt to resolve disputes through good-faith negotiation. If negotiation fails, disputes may be submitted to mediation or arbitration as mutually agreed.

Class Action Waiver

You agree to resolve disputes on an individual basis and waive the right to participate in class action lawsuits.

Emergency Services

• Emergency services are provided on a best-effort basis
• Response times are estimates and not guarantees
• Emergency service rates apply for after-hours, weekend, and holiday calls
• We prioritize life-safety emergencies

Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and BakerHouse Service regarding use of our website and services, superseding any prior agreements or understandings.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Contact Information

For questions about these Terms and Conditions, please contact us:

BakerHouse Service

Phone: 505-810-0420

Website: https://www.bakerhouse.com/